Terms and conditions
The price is the total cost of holiday including all elements specified in the itinerary, unless stated otherwise, the price will vary according to changes made in the vacation program. At the point at which you decide to make full payment, all agreed changes to the price will be included in the invoice that we send you.
As we develop the itinerary for your holiday, we will check the availability of hotels and, if possible, make provisional bookings. To do this, we will need early notification of your flight details. Once we have agreed the itinerary and the price, and received your instruction to proceed, we will ask you to transfer US$150 deposit to our bank to cover our costs if you cancel thereafter. Upon receipt of your deposit, we will make firm bookings and confirm them to you.
Please note that, in several areas, hotels become fully booked well in advance because there are few adequate alternatives, or sometimes none at all. It is therefore in your interests to pay the deposit as early as possible to secure the best availability.
Full payment of the balance must be made by upon your arrival day either by Card or cash. In the event of the full payment not be settled by the due date, we reserve the right to cancel all bookings and the contract between us.
Please note that, for convenience, we price in United States dollars. Where price equivalents in VND or any other currency are given, they are for guidance only and must not be taken as firm prices. Both deposit and final payment must be made in US dollars or in your chosen international currency. If you choose to pay in a currency other than US dollars, the price in the invoice will be at the exchange rate prevailing on the day we issue it.
If you ask for changes to be made after you have paid in full, but before your date of departure, any increase in the price must be settled by cash or credit card (Visa, MasterCard or American Express) upon your arrival in Viet Nam. If changes result in a reduction of the price, you will be reimbursed in VND upon arrival less any costs that we have reasonably incurred.
If you ask for changes to be made during your time in Viet Nam, we will advise you of the extra cost and only proceed on your instruction. Any extra costs that you have incurred by altering your itinerary while you are in Viet Nam must be settled no later than three days before your departure from Vietnam. If the alteration involves a reduction, we will refund you the saving in VND, less any costs that we have reasonably incurred, before you leave Viet Nam. No refunds will be made for any unused elements of the itinerary.
Please note that all credit cards payment in Vietnam is subject to surcharge, currently 3% for Visa, MasterCard, JCB, and UnionPay.
Cancellation by you
The date of cancellation will be the date on which we receive your notification of your wish to do so. If you cancel your contract at any time after 21 days before your date of departure for Viet Nam, all money that you have transferred will be returned after balance the domestic air ticket cancellation fee and the transfer fees levied by our bank.
If, rather than cancel, you wish to transfer your booking to another person, we can arrange this subject to your instruction, and the transferee providing his or her full details, confirmation of acceptance of the terms of the contract, agreement to pay our costs incurred in making the transfer and any outstanding balance of the total price, and there being sufficient time to allow a new visa to be issued.
Cancellation by us
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the holiday, whereupon we will refund any monies that you have paid us in full. After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable. In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.